Presented by James VanBuren & Tiffany Yates, PhD, Grant Thornton LLP

The discussion will include real examples of various size organizations, across all industries, and how they are caring for the needs of diverse populations (in terms of age, years of experience, comfort around COVID health concerns, and communication requirements). Specific examples will include technology, upskilling and reskilling, food service, health limitations, and in-person access policies.

This program has been submitted for 1.25 credit hours through the HR Certification Institute (HRCI) & Society for Human Resource Management (SHRM).

About the Presenters:


VanBuren JamesJames VanBuren, Director, Human Capital Services

Jim is Grant Thornton’s Albany & Upstate New York Market Leader.  Jim assists organizations with operational reviews of the administration and compliance areas related to pension, health, welfare, fringe, and HR programs.  He has performed operational reviews of employee benefit plans for both for-profit and not-for-profit employers including the identification and correction of operational and plan defects through various correction programs.  Jim has more than 30 years’ experience in the human resources and employee benefits field.  He focuses on the qualification and compliance of health and welfare programs, fringe benefit plans, retirement arrangements, nonqualified deferred compensation plans and other areas of the human resources department. His industry experience spans numerous industries and he’s consulted with numerous organizations on Total Rewards matters, including: benefit plan design and simplification; plan defect corrections; implementation of best practices; consolidation of ERISA pension, health and welfare plans to ease administration; and assisted in the review of pension, fringe and welfare plan documentation for ERISA and IRS administration, compliance and governance considerations. 


Picture1Tiffany Yates, PhD, Sr. Manager, Transformation

Dr. Yates is a leader in designing and implementing financial services organization transformation with her expertise in performance management, transformation, communications, and organization wide change. She has contributed over 20 publications to the field of organization development and is reviewer for the Academy of Management in Organization Development Consulting.  Prior to joining Grant Thornton, Dr. Yates served as a VP of Human Capital Strategy, presided as a Doctoral of Management Chair, led a strategy consultancy practice and directed with Cisco as a business enabler. 

Dr. Yates obtained her PhD in Organization Development from Benedictine University, MA in Economics from Western Illinois University, BBA in Marketing from Ole Miss and Dr. Yates certificate in Design Thinking from Cornell University. She is a certified Project Management Professional (PMP), Society of Human Resource Management Certified Senior Professional (SHRM-SCP), Certified ScrumMaster (CSM), and ATD Certified Executive Coach.